The client was faced with database challenges as explained below inhibiting their future growth as the business was in an expansion phase
Unexpected database downtime and Low performance challenges on the DB side and slow running reports
No SLAs and longer resolution time for any issue/service requests
GeoPITS went ahead to completely assess the client’s current SQL Server environment and started with providing managed services for their SQL Server instances. Services included the following
Performed end-to-end database audit and health check to identify the issues with the DB environment. This helped to gather the baseline information for all the database configurations and identify areas for improvement.
Performance Optimization to match the industry recommended standards including 24x7 monitoring and support and regular maintenance including pro-active and reactive monitoring
Maintaining 99.99% DB uptime
Improved SQL transaction performance by 2
Applied all security patches on time
Improved turnaround time from an hour to 20 mins
Improved average workaround time from 3 hours to 30 mins
